Parts and Service

When your machine needs hands on it, hands show up.

5,000+ technicians across all 50 states via T-ROC and our own independent contractor network. North American coverage for AI vending machine parts and repair.

Submit a Service Request Call 888-443-9221
5,000+
Field Technicians
50 States
US Coverage
USA · CA · MX
North American Reach
Coverage

Service that actually reaches your location

T-ROC Network

VendAiMart works with T-ROC, one of the largest field service networks in North America. Their technician network covers all 50 states, Hawaii, Puerto Rico, and Guam for on-site service and parts.

Independent Contractors

Our own independent contractor network supplements T-ROC in markets where depth matters. If your machine is in a mid-size market, not just a major metro, we can still reach it.

Canada and Mexico

Service affiliate coverage extends into Canada and Mexico through our North American network. Response times vary by region. Contact us with your specific location for coverage details.

What We Cover

Parts and service categories

AI System and Camera Issues

Computer vision hardware, camera calibration, recognition software errors, and AI system resets. Issues with the machine's core recognition function are handled by technicians trained on each brand's platform.

Payment System

Card reader replacement, payment terminal issues, connectivity problems, and payment processing errors. Nayax and other payment hardware supported across our distributed lineup.

Refrigeration

Compressor issues, temperature control failures, and cooling system maintenance. Temperature monitoring built into the machine alerts operators before problems become inventory losses.

Door and Lock Mechanisms

Door sensor calibration, lock mechanism repair or replacement, and seal maintenance. These are the primary mechanical components in an AI smart cooler.

Display and Touchscreen

Screen replacement, display calibration, and touchscreen interface issues for machines with integrated promotional displays.

Connectivity and Network

WiFi, cellular, and LAN connectivity troubleshooting. The machine's remote management and payment processing both depend on network connectivity.

Service Request

Submit a service request

Tell us what is happening and where the machine is. We will dispatch the nearest qualified technician.

For urgent issues, call 888-443-9221 directly.

Service questions.

Response time depends on your location and the nature of the issue. In major metros, same-day or next-day service is typically available through the T-ROC network. Submit a service request or call 888-443-9221 and we will give you an accurate timeline for your specific location.
Contact us with the brand and model. Service availability for machines purchased through other channels depends on whether we have trained technicians for that specific hardware. We will tell you straight whether we can help.
Warranty terms vary by brand and model. We provide manufacturer warranty documentation with every machine. Contact us with your specific machine and issue and we will confirm what is covered before dispatching a technician.
Contact us directly at [email protected] or call 888-443-9221 with your machine brand, model, and the part you need. We source parts through our manufacturer relationships and can ship to your location.

Machine down? We can help.

Submit a service request or call us directly. We will dispatch the nearest qualified technician and keep you updated.

Submit a Service Request Call 888-443-9221